FAQ about Amen’s eCommerce Web Hosting – The UK’s number one ecommerce hosting provider

• How can I order the Amen e-Shop quickly and easily?
  
• How long does it take to set up my shop?
  
• Do I need any programming knowledge to create and customise my shop?
  
• Do I need anything else besides the Amen e-Shop package to be able to start selling online?
  
• Can I integrate the Amen e-Shop into my existing Web site?
  
• Can I import (upload) existing product data to the e-Shop or export data from my e-Shop?
  
• Can I use my e-Shop to sell my products in multiple languages?
  
• Can I sell in other currencies in the shop?
  
• Can my shop customers always see their shopping basket?
  
• Can the Amen e-Shop show net and gross prices?
  
• Which payment types are available for my customers?
  
• How does online payment using WorldPay work?
  
• How does my shop connect to eBay?
  
• What do Kelkoo / Pangora and Shopping.com offer?
  
• How can I inform shop customers about news?
  
• Can I allow others access to the shop administration?
  
• Where can I find information about the legal requirements of running an online shop?
  
• How do I upgrade from one shop type to another?
  

Amen e-Shops can be ordered online quickly and easily from our Web site. Simply select the desired shop type and domain and we will create your shop immediately. In just a few minutes, you will receive a link from us to the administration area of the shop and you can immediately start creating it. The monthly shop fees are conveniently debited directly from your bank account.

Your shop will be ready within minutes of ordering an e-Shop online. You can immediately set up and go live with your shop with a simple shop assistant. After that, your shop is online and ready to go and your customers can order. The entire process is done online with your browser. You do not need to download any software or worry about FTP uploads.

No - you can create and customise your Amen e-Shop quickly using pre-defined templates with just a few mouse clicks. Programming knowledge is not necessary. Users with HTML knowledge can, however, use freely-designable fields and modify individual page elements to create amazing designs.

No. You will receive everything you need within the pack: an Internet presence, your own domains, e-mail addresses, and server space on the Amen servers are all included in the standard packages to enable you to start with e-commerce as easily as possible.

Yes. Your Amen e-Shop can be integrated into an existing Web site by placing a link to your online shop anywhere within your site. Your customers can first learn about your company and then can go to the shop if they are interested in purchasing.

Yes. It is easy to import product data. If the product data is in a defined Excel format (CSV; semicolon separated), you can use the import tool to quickly and easily upload the data to your shop

Yes. You can sell internationally with the Amen e-Shop and find customers in foreign countries. With the e-Shop premium you can offer 7 languages. The shops are designed to handle multiple languages. Installing a new language and switching between languages can be done with just a few mouse clicks.

Yes. You can do this very easily. With a simple change in the back office of your e- Shop, you can offer items in various currencies.

You can set in the back office whether your want a small shopping basket to be visible always to customers. You can also change how the shopping basket is displayed. You can set up the system so that only the shopping basket status is shown (number of items and the total), or you can also show the customers which products are in the shopping basket.

The shop can be flexibly configured in this way as well. You can set how the product prices should be shown in the shop administration—for example as "net" with the note "plus VAT". During the order, the VAT that is assigned in the back office will be added and displayed. If you sell to private persons, you are required by law to display gross prices in your shop. The price values then are shown with the note "including VAT".

You can set which payment methods (direct debit, credit cards, cash-on-delivery, invoice, check, cashier's check, transfer) you want to offer to your customers in the shop administration. In addition, your e-Shop offers pre-configured payment gateways to the WorldPay, PayPal and HSBC payment systems to automatically pay using these.

To be able to use WorldPay, you need to make a separate contract with WorldPay. e-Shops is a WorldPay partner and has prepared the interface to the online payment system so that you then only have to enter the access data that you receive after registering with WorldPay.Your customers can then conveniently pay online using WorldPay.

eBay is the largest online marketplace in the world and is visited by millions of potential customers. Your e-Shop has a special interface that allows you to offer your products on eBay at the click of a mouse. You can easily configure selling with eBay in the "eBay" section of the administration area of your shop. After you have entered all required settings, you can put your item on the eBay marketplace with a few quick steps.

Shopping search engines are signposts on the Internet. They enable customers to compare prices and select the best offer from a large number of online shops. If you are represented in relevant price and shop search engines, you can show your catalogue to more potential customers and enhance your market branding.

The e-Shop has a powerful newsletter tool that you can use to quickly and easily send professional newsletters from the shop to various customer groups. You can also put content boxes right on your home page to show customers special offers immediately upon entering your site. You can even create your own news area in the shop so that interested visitors can go to that page for all the information in one place.

Yes. You can define multiple back office users for your e-Shop and allow them access to various parts of the administration.

The e-Shop is prepared for Trusted Shops certification and contains current text templates for Terms and Conditions and contact information. You can get additional information and help with the legal requirements and with creating Terms and Conditions, a return policy, delivery ownership policy, etc. from your local Chamber of Commerce or professional association.

This is easy as the various e-Shops are fully compatible with one another. It does not require any work on your part to switch from one shop type to another. You can order the next higher shop online in the administration area of your shop. Your shop data and design are transferred to the new shop type for you with its increased functionality.

No time to waste, take advantage of Amenworld.com’s ecommerce hosting - the UK’s number one ecommerce hosting provider.